Who we are

Our website: Our website address is: https://patientoutreachhealthcare.com.

Your Privacy Matters to Us
At Patient Outreach Healthcare, Inc, we are committed to safeguarding your personal information with the utmost care. As an Accredited and Medicare Certified Home Health Agency, we understand the importance of trust in healthcare. This Privacy Policy explains how we collect, use, protect, and share your information when you engage with our Home Health, Home Care, and Lab Services. Let’s keep your data safe—together.

Effective Date

Last Updated: May 19, 2025

Information We Collect

We collect information to provide personalized care and improve our services. This includes:

• Personal Information: Name, email address, phone number, zip code, and other details you provide through our contact form or inquiries.
• Health Information: If applicable, patient details such as name and primary diagnosis when you inquire for someone else (e.g., a family member).
• Usage Data: Information about how you interact with our website (e.g., pages visited, time spent), collected via cookies and analytics tools.
• Consent Data: Your agreement to our Privacy Policy when submitting inquiries, as indicated by the consent checkbox on our contact form.

How We Use Your Information

We use your information to deliver exceptional care and enhance your experience:

• Service Delivery: To respond to inquiries, coordinate care (e.g., Home Care, Home Health, Lab Services), and communicate with you or your loved ones.
• Personalization: To tailor care plans based on your needs, such as scheduling respite care or arranging diagnostic testing.
• Website Improvement: To analyze usage data and improve our website’s functionality and content.
• Compliance and Safety: To comply with legal requirements (e.g., Medicare regulations) and protect against fraud or unauthorized access.

How We Share Your Information

We only share your information when necessary and with your consent:

• Healthcare Partners: With licensed professionals (e.g., nurses, caregivers, lab technicians) to provide requested services.
• Service Providers: With trusted third parties (e.g., analytics providers, IT services) who assist in operating our website and services, bound by confidentiality agreements.
• Legal Obligations: When required by law, such as for Medicare audits or to protect your safety in emergencies.
• With Consent: We may share information with other parties if you provide explicit consent, such as coordinating with a family member’s care team.

Data Security

We prioritize your data’s safety with robust measures:

• Encryption: Secure transmission of data using industry-standard encryption protocols.
• Access Controls: Limiting access to your information to authorized personnel only.
• Regular Audits: Conducting security reviews to protect against unauthorized access, loss, or misuse.
  Despite our efforts, no online system is 100% secure. We strive to protect your data but cannot guarantee absolute security.

Your Rights and Choices

You have control over your information:

• Access and Update: Request access to or updates of your personal data by contacting us at info@patientoutreachhealthcare.com.
• Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails (note: we do not send marketing emails without consent).
• Data Deletion: Request deletion of your data, subject to legal retention requirements (e.g., Medicare documentation).
• Cookies: Manage cookie preferences via your browser settings; however, disabling cookies may affect website functionality.

Cookies and Tracking

We use cookies to enhance your experience:

• Essential Cookies: Enable core website functions, such as form submissions.
• Analytics Cookies: Track usage patterns to improve our services (e.g., Google Analytics).
  You can manage cookie settings in your browser, but disabling essential cookies may impact your ability to use our website.

Third-Party Links

Our website may include links to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before sharing information.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.

International Data Transfers

Patient Outreach Healthcare, Inc operates in the USA. If you are outside the USA, your data may be transferred to and processed in the USA, where privacy laws may differ. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this policy to reflect legal or operational changes. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

Have questions about your privacy? Reach out to us:
Patient Outreach Healthcare, Inc
701 W Broad Street, Bethlehem, PA 18018
Phone: 412.216.4207
Fax: 443.378.8529
Email: info@patientoutreachhealthcare.com